1. Payment Terms & Invoicing Governance
Enlargenet ("Company", "We", "Us", or "Our") delivers professional B2B services, including performance marketing, search engine optimization (SEO), social media management, creative design, motion video production, software/web application development, and white-label agency backend fulfillment.
Invoice Generation & Delivery: All invoices are generated electronically and transmitted directly to the primary email address provided by the Client or Agency Partner.
Standard Payment Window: Every invoice issued by Enlargenet is strictly payable within fifteen (15) calendar days from the date of generation and email transmission ("Payment Due Date").
Late Payment & Interest Charges: If payment is not credited to Enlargenet’s designated bank account within the 15-day window, the invoice shall be classified as overdue. Any overdue balance shall automatically incur an interest penalty at the rate of 18% per annum (calculated daily at 0.0493% per day) from the 16th day following invoice generation until the date of full and final clearance.
Service Suspension for Non-Payment: Enlargenet reserves the right to pause active ad campaigns, withhold pending deliverables, or suspend white-label backend services if an invoice remains unpaid past its 15-day due date.
2. Service Cancellations & Monthly Retainers
Monthly Recurring Retainers (SEO, Social Media, Media Buying, White-Label Backend):
- Clients or Agency Partners may cancel a monthly recurring retainer by providing a minimum of thirty (30) calendar days' written notice via email to vineet@conceptualise.in prior to the next scheduled billing date.
- Work will continue through the remainder of the active paid billing cycle, and no further charges will be incurred after the 30-day notice period expires.
- Cancellations requested mid-cycle after a billing cycle has commenced will not entitle the client to a pro-rata refund for the remaining days of that active month.
One-Time Projects & Milestone Contracts (Web/App Development, Branding, Setup Fees):
- Project contracts or Statements of Work (SOW) may be cancelled prior to official project kickoff. If a cancellation is requested before any strategy, setup, or design work has started, a full refund minus a 5% administrative processing fee will be issued.
- Once project kickoff has occurred or milestone work has been initiated, advance payments and milestone deposits become non-refundable to cover consumed labor hours and overhead costs.
3. Strictly Non-Refundable Expenses
Under no circumstances shall refunds be issued for the following third-party or committed costs incurred during campaign execution:
Direct Ad Spend: Funds paid directly to third-party ad networks and social media platforms (e.g., Meta Ads, Google Ads, LinkedIn Ads, TikTok Ads) are managed within client ad accounts and are strictly non-refundable by Enlargenet.
Third-Party Software, Media & Infrastructure Costs: Expenses paid to third-party software vendors, domain registrars, SSL providers, dedicated server hosting platforms, paid stock media subscriptions, or API integrations acquired specifically for the client's project.
Completed Project Milestones: Any project phase, design batch, or development milestone that has received client approval or sign-off is non-refundable.
4. Partial Refunds & Project Terminations
In the event that a fixed-scope project or SOW is terminated early by mutual written agreement between Enlargenet and the Client:
- Enlargenet will calculate the exact proportion of work completed up to the formal date of termination.
- If the total value of completed work and unrecoverable third-party expenses is less than the advance deposit paid by the Client, Enlargenet may issue a partial pro-rata refund for the unearned portion of the deposit.
- If the value of completed work exceeds the advance deposit paid, the Client shall pay an invoice for the outstanding balance owed for completed work (plus any applicable late interest fees) within seven (7) business days.
5. Refund Request Process & Official Channel
To request a service cancellation or inquire about a partial refund, you must submit a formal written request containing your company name, project contract reference, and reason for cancellation directly to our official management contact:
Contact Person: Vineet Baveja (Founder & Sole Proprietor)
Entity Name: Enlargenet
Official Contact Email: vineet@conceptualise.in
Official Contact Phone: +91 9990158777
Registered Address: 301-C, 3rd Floor, Supermart 2, DLF Phase 4, Gurugram, Haryana, India
Verbal requests, WhatsApp messages, or cancellation requests sent to non-designated team members will not be recognized as valid formal notices.
6. Approved Refund Processing Timelines
Once a refund request is evaluated and formally approved in writing by Vineet Baveja:
Processing Window: Refunds will be approved and initiated within seven (7) to fourteen (14) business days from the date of written approval.
Payment Source: All approved refunds will be credited exclusively back to the original payment source (bank account, credit/debit card, or NEFT/RTGS account) used during the initial transaction.
Currency & Fees: Refunds will be processed in Indian Rupees (INR). Enlargenet is not responsible for foreign exchange fluctuations or third-party bank processing charges incurred during the transfer.
